Frequently Asked Questions

Freytor is a comprehensive logistics management platform designed specifically for small and medium-sized enterprises (SMEs) in emerging markets. We help businesses streamline their shipping operations, track shipments in real-time, optimize delivery routes, and manage inventory—all from a single, easy-to-use dashboard. Whether you're shipping 10 packages a month or 10,000, Freytor provides enterprise-level logistics capabilities at an affordable price.

You can be up and running in under 10 minutes! Start your 30-day free pilot, connect your preferred carriers, and we'll even import your first 20 shipments for free. Every plan includes a guided onboarding call where we walk you through the platform and show you predicted savings. No lengthy training sessions or complex configurations required.

We offer a 30-day free pilot (not just a trial) with full access to all features of your chosen plan. No credit card required. We'll import your first 20 shipments free behind the scenes, give you a guided onboarding call, and show you the savings. After 30 days, choose to subscribe to continue using Freytor, or simply let the pilot expire with no obligations.

We'll notify you when you're approaching your monthly shipment limit. If you exceed it, additional shipments are charged at $0.10 per shipment on the Starter plan and $0.08 per shipment on the Growth plan. Alternatively, you can upgrade to a higher plan at any time. The Enterprise plan includes unlimited shipments.

Absolutely! You can upgrade or downgrade your plan at any time. Upgrades take effect immediately, while downgrades apply at the start of your next billing cycle. You can also cancel your subscription anytime with no cancellation fees. We believe in flexibility and no long-term lock-ins.

Yes! Freytor integrates with over 100 e-commerce platforms, marketplaces, and business tools including Shopify, WooCommerce, Amazon, eBay, and more. We also provide a robust REST API and webhooks for custom integrations. Our technical team can help you set up integrations specific to your workflow.

Your data is encrypted in transit using 256-bit SSL and encrypted at rest. We perform daily backups, enforce access controls, and never share or sell your data with third parties. SOC 2 Type II certification is currently in progress. We follow GDPR principles — you can request access to or deletion of your data at any time by emailing privacy@freytor.com.

Not at all! Freytor is designed to be user-friendly and intuitive. Our dashboard is easy to navigate, and common tasks like creating shipments, tracking packages, and viewing reports require no technical expertise. However, if you want to use advanced features like API integrations or custom webhooks, our documentation and support team are here to help.

We support over 100 carriers globally, including major international providers like DHL, FedEx, and UPS, plus local and regional carriers across emerging markets in Latin America, Africa, and the Middle East. With our carrier network expansion, we're continuously adding emerging-market providers. Our Enterprise plan also allows for custom carrier integrations and auto-fetches carrier rates/quotes for cost comparisons.

Yes. Here's where the savings come from:

• Route optimization (10–15% fuel): CVRP routing reduces unnecessary mileage — consistent with published benchmarks from capacitated vehicle routing research.
• Time savings (3–5 hrs/week): Eliminating manual portal juggling and WhatsApp coordination. At a modest $15/hr labor cost, that's $180–$300/month back.
• Fewer failed deliveries: POD + proactive AI alerts reduce costly re-delivery attempts.
• Carrier rate comparisons (Growth & Enterprise): Pick the cheapest carrier per shipment automatically.

Customers report saving 25–40% on overall logistics costs when combining all of the above. Your actual results will depend on shipment volume, current workflow, and carriers used.

Absolutely! Real-time tracking is a core feature of Freytor. You can monitor all your shipments from a single dashboard, receive automatic status updates, and provide tracking links to your customers. We aggregate tracking data from all your carriers into one unified view.

We offer email support for all plans, with typical response times under 2 hours during business hours. Growth and Enterprise customers get priority support, including phone and live chat options. Enterprise customers also receive a dedicated account manager and 24/7 premium support for critical issues.

No. Freytor is 100% hardware-free. We use carrier APIs and simple driver check-ins via our mobile app for full shipment visibility. There are no GPS trackers to buy, no devices to install, and no hardware costs. This makes setup fast (under 10 minutes) and keeps your total cost of ownership dramatically lower than traditional fleet solutions.

Proof of Delivery lets your drivers upload photos, digital signatures, and delivery notes directly from their phone when a shipment is completed. It automatically closes the shipment record and notifies the customer. This eliminates delivery disputes, provides accountability, and gives you a digital paper trail. Available on Growth and Enterprise plans.

CVRP (Capacitated Vehicle Routing Problem) optimization considers vehicle weight and volume limits when planning multi-stop routes for multiple drivers. Unlike basic routing, CVRP ensures no vehicle is overloaded and finds the most fuel-efficient paths. Our Growth plan includes CVRP with capacity and multi-stop support, while Enterprise adds a full Google OR-Tools solver integration and EV/sustainability routing. Users typically see 10-20% fuel savings.

Yes! Our lightweight Progressive Web App (PWA) works on any smartphone — no app store download required. Drivers receive route assignments, get step-by-step navigation, check in/out at each stop, and handle proof of delivery (photos, signatures, notes). Everything syncs in real-time with your web dashboard. Available on Growth and Enterprise plans.

Yes! Our Enterprise plan includes sustainability add-ons: prefer electric vehicles in route planning when flagged, view CO2 emissions estimates per route, and track your fleet's carbon footprint over time. This appeals to eco-conscious SMEs and can be a competitive edge in green-focused markets.

Absolutely. Freytor supports one-click CSV import from WhatsApp chat exports and common local carrier data formats. During your free pilot, we'll even import your first 20 shipments for you and show you how the savings stack up compared to your current workflow.